Shipping policy

Thank you for shopping with CNL.NY. Below outlines our current shipping process and timelines.

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Processing Time

All orders are processed within 2–5 business days.

Orders are not processed, shipped, or delivered on weekends or holidays.

During high-volume periods or carrier delays, processing and shipping times may be extended. If there is a significant delay, we will contact you via email.

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Shipping Time

Once processed, shipping typically takes:

3–7 business days (U.S. standard delivery)

Delivery times may vary depending on carrier, location, holidays, and weather.

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Shipping Rates

Shipping rates are calculated and displayed at checkout.

Promotional free-shipping periods may be offered from time to time and will be announced on the website.

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Shipping Locations

We currently ship within the United States, including:

U.S. Mainland
U.S. Territories
APO/FPO/DPO addresses

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Order Tracking

You will receive a shipping confirmation email once your order has shipped, including your tracking number. Tracking information becomes active within 24 hours.

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Delivery Issues

Once an order has been marked as delivered by the carrier, we are unable to replace or refund the package.

For lost or delayed shipments not marked delivered, please contact the carrier directly to open a claim.

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Questions?

Email us at azima@cnlny.com