Frequently Asked Questions (FAQs)

What is CNL.NY?

CNL.NY is a curated lifestyle store offering modern, useful essentials for everyday life — from travel must-haves to wellness and home items. Each product is carefully selected to bring convenience, style, and value to your day-to-day routine.

 

Do you ship worldwide?

At this time, we currently ship within the United States. We will be adding international shipping soon — stay tuned!

 

How long does shipping take?

Orders typically arrive within 3–7 business days, depending on processing time and delivery location. Some products may ship separately. Tracking information will be emailed once your order ships.

 

How do I track my order?

You will receive a tracking link via email once your order has shipped. If you don't see it, please check your spam/junk folder.

 

What is your return policy?

We offer returns on eligible items within 15 days of delivery. click on the link for our full Return Policy below for details. https://www.cnlny.com/pages/refund-policy

 

What if my item arrives damaged or incorrect?

If your item arrives damaged or not as described, please contact us within 48 hours of delivery at azima@cnlny.com with your order number and photos. We will replace or refund the item promptly.

 

Can I cancel or modify my order?

Orders may be canceled or updated within 1 hour of purchase. Email us immediately at azima@cnlny.com and include your order number.

 

Are my payments secure?

Yes — all payments are processed through secure, encrypted checkout systems to ensure your information is protected.

 

How can I contact customer support?

You can email us anytime at azima@cnlny.com. We’re here to help!